Golden Star Casino Responsible Gaming

Golden Star Casino believes gambling should always be viewed as entertainment, not as a way to make money or solve financial problems. Games of chance involve risk, and outcomes are determined by chance rather than skill or persistence.

Responsible gambling means making informed choices, setting personal boundaries and taking action when play no longer feels enjoyable or manageable. This page explains the safeguards and support options available to help players in Canada maintain control of their gambling activity.

Our Commitment to Responsible Gambling

Golden Star Casino is committed to providing a gaming environment where players can make considered decisions about how, when and how much they play. Our responsible gambling approach focuses on transparency, personal control and early support.

Players should only gamble with money they can afford to lose after essential expenses and financial commitments have been covered. Gambling should never be treated as employment, an investment, a source of regular income or a method of recovering previous losses.

We encourage players to understand the games they use, review their activity regularly and take breaks whenever gambling stops being recreational. Our customer support team can explain account controls and direct players towards independent assistance where appropriate.

Recognizing Problem Gambling

Problem gambling can develop gradually and may affect finances, relationships, work, study, sleep or emotional wellbeing. It does not always involve large amounts of money. The most important consideration is whether gambling is becoming difficult to control or causing harm.

Possible warning signs include spending more time or money gambling than intended, repeatedly trying and failing to cut back, chasing losses, hiding gambling activity, borrowing money to play, neglecting responsibilities or feeling distressed when unable to gamble.

Other indicators may include gambling to escape sadness or stress, continuing despite financial or personal consequences, relying on gambling winnings to meet ordinary expenses, or becoming preoccupied with finding the next opportunity to play. Experiencing one or more of these signs does not provide a diagnosis, but it is a good reason to pause and seek advice.

Self-Assessment and Limits

Before playing at Golden Star Casino, consider whether gambling fits comfortably within your personal budget and routine. A brief self-assessment can help you identify changes in your behaviour before they become more serious. Ask yourself whether you can stop when planned, accept losses without chasing them and continue meeting your normal obligations.

Players should set limits before beginning a session and avoid changing those limits while emotions are high. Available account controls may include the following:

• Deposit limits that restrict the amount added to an account over a selected period.
• Loss limits that help cap the amount a player is prepared to lose during a defined timeframe.
• Reality checks that provide reminders about playing time and encourage regular breaks.
• Cooling-off periods that temporarily restrict access to gambling after a player requests a short break.
• Self-exclusion, which allows a player to request a longer-term restriction from gambling access.

Choose limits that reflect what you can genuinely afford, rather than amounts based on hoped-for winnings. If you are unsure which control is suitable, contact support before continuing to play. Limits and restrictions should be treated as protective measures, not as obstacles to work around.

Responsible Gaming Tools

Golden Star Casino provides responsible gambling features through account and support channels to help players manage their activity. The exact location and operation of a feature may depend on the account interface and the type of restriction selected. These tools include:

• Deposit controls for setting a maximum amount that may be deposited within a selected period.
• Loss management options to help players define an acceptable gambling loss in advance.
• Session and activity reminders that make time spent playing more visible.
• Cooling-off requests for players who want to pause gambling for a limited period.
• Self-exclusion requests for players who need to stop gambling for a longer period.
• Account review and support assistance for players who want help understanding their gambling activity or selecting an appropriate restriction.

Once a restriction has been applied, players should not attempt to bypass it by opening another account or using another person’s account. Restrictions are most effective when they are combined with practical steps such as removing saved payment methods, taking a break from gambling-related communications and seeking independent support.

Support and Assistance

If gambling is becoming difficult to control, seek professional help as soon as possible. Speaking with a qualified counsellor, healthcare professional or independent gambling support service can provide confidential guidance and help you develop a plan that suits your circumstances.

For questions about account controls or responsible gambling options at Golden Star Casino, contact our support team at [email protected]. Our support team can provide information about available account measures, but it does not replace professional treatment or independent advice.

The following organisations are independent external resources and are not partners of, or services operated by, Golden Star Casino:

• Responsible Gambling Council (RGC) is an independent Canadian non-profit organisation providing safer gambling information and resources for finding local help.
• ConnexOntario offers free and confidential support in Ontario, available 24/7 at 1-866-531-2600. It is an Ontario service and should not be treated as a Canada-wide helpline.
• Gambling Support BC provides free and confidential support in British Columbia. Its 24/7 Gambling Support Line is available at 1-888-795-6111. This is a British Columbia service and is not a Canada-wide helpline.

Provincial gambling support services may vary depending on where you live in Canada. If you are outside Ontario or British Columbia, use the Responsible Gambling Council resources or consult a local healthcare or community service provider to identify suitable support in your area.

Underage Gambling

Only individuals aged +18 or older may use the Golden Star Casino website. Underage gambling is prohibited, and anyone below the applicable minimum age must not create an account, deposit funds or play games.

We may use age and identity verification procedures to confirm that an account holder meets the required age threshold. Players must provide accurate information and must not allow a minor to access their account, payment methods or device for gambling purposes.

If you believe a minor may be using an account, notify Golden Star Casino support promptly and take steps to secure the relevant device, passwords and payment details. Parents and guardians should also consider using device-level restrictions and monitoring tools.

Parental Controls

Golden Star Casino cannot control access to every device or internet connection used by a household. Parents and guardians are therefore encouraged to take active steps to prevent minors from viewing or using gambling services.

• Keep account passwords, payment information and authentication details private.
• Use reputable parental control, content filtering and device supervision tools.
• Enable separate user profiles for children on shared computers, tablets and phones.
• Check whether gambling websites and applications can be restricted through your internet or device settings.
• Do not save login credentials or payment details on devices that minors can access.
• Explain clearly that gambling is an age-restricted activity involving financial risk.

These measures can reduce the likelihood of unauthorised access, but no technical control is infallible. Account holders remain responsible for protecting their login information and monitoring access to their devices.

Tips for Staying in Control

The following habits can help keep gambling within safe and recreational boundaries:

• Set a gambling budget using only disposable funds and never use money reserved for rent, food, bills, debt payments or other essentials.
• Decide how long you will play before starting and use reminders to take regular breaks.
• Never chase losses or increase stakes to try to recover money quickly.
• Avoid gambling when upset, tired, under the influence of alcohol or substances, or under financial pressure.
• Keep gambling separate from everyday spending and review deposits and losses honestly.
• Do not borrow money, sell possessions or use credit to fund gambling.
• Balance gambling with work, study, family, social activities, exercise and other interests.
• Talk to someone you trust if gambling begins to occupy your thoughts or affect your relationships.
• Use deposit limits, cooling-off periods or self-exclusion before a situation becomes difficult to manage.
• Remember that a winning streak does not make future results more likely and that past losses do not create an entitlement to win.

Changes to This Policy

Golden Star Casino may review and update this Responsible Gaming policy to reflect changes to our services, account controls, support processes or general responsible gambling practices. Any revised version will be published on this page with updated wording where appropriate.

Players should review this page periodically to remain familiar with the available tools and support information. Continuing to use the website after an updated policy is published indicates that the player has had an opportunity to review the revised information. If any part of this policy is unclear, contact Golden Star Casino support before gambling.

Last updated: 9 September 2026