Golden Star Casino Privacy Policy

This Privacy Policy explains how Golden Star Casino collects, uses, stores, and protects information relating to visitors, account holders, players, and other individuals who use our website and services in Canada. It is intended to help you understand our information practices before you register, make a deposit, play, or contact us.

By using Golden Star Casino, you acknowledge that your information may be handled as described below. We process personal information responsibly and take account of applicable privacy principles, the nature of our services, and the need to maintain a secure and fair gaming environment. Golden Star Casino is intended for individuals aged 18 and over.

Information We Collect

We collect information that is necessary to provide our services, manage accounts, support responsible operation, and protect the platform. The information collected may vary depending on how you interact with Golden Star Casino.

• Account details, including your name, date of birth, residential address, telephone number, email address, username, and login credentials.
• Identity and age verification information, which may include copies or details from identity documents and information used to confirm eligibility.
• Financial and transaction information, such as deposit and withdrawal details, payment method information, transaction history, and related records. Payment information may be handled by specialist payment providers.
• Gaming activity, including games played, bets, wins, losses, session information, balances, bonuses, and responsible gaming interactions.
• Communications with us, including customer support requests, feedback, complaints, survey responses, and records of correspondence.
• Technical information, such as IP address, browser type, device characteristics, operating system, approximate location, language settings, and website activity.
• Information obtained from fraud prevention, identity verification, payment, analytics, and other service providers where permitted and relevant to our operations.

You may choose not to provide certain information, but this could prevent us from opening an account, processing a transaction, verifying eligibility, or providing particular features.

How We Use Information

Golden Star Casino uses personal information for defined business and operational purposes. These purposes may include:

• Creating and administering your account.
• Verifying your identity, age, location, and eligibility to use the services.
• Processing deposits, withdrawals, refunds, bonuses, and other account transactions.
• Providing games, account features, customer assistance, and requested communications.
• Monitoring activity to identify errors, suspicious conduct, fraud, abuse, collusion, and other risks.
• Maintaining accurate records and meeting applicable operational, financial, dispute resolution, and security obligations.
• Improving website performance, game presentation, usability, and service quality.
• Sending service messages, security alerts, and information about changes that affect your account.
• Sending promotional communications where permitted and where the necessary preferences or permissions apply.
• Managing responsible gaming tools and responding to requests involving account limits, restrictions, or closure.
• Enforcing our terms, rules, promotional conditions, and other policies.

We use information only for appropriate purposes connected with our services or legitimate business needs. Where relevant, you may be able to change communication preferences or withdraw consent for optional activities.

Cookies and Similar Technologies

Golden Star Casino may use cookies, pixels, local storage, tags, and similar technologies. These tools help the website remember settings, keep sessions secure, understand how pages are used, and support relevant functionality.

Types of Technology We May Use

• Essential technologies that enable account access, navigation, authentication, security controls, and transaction functionality.
• Preference technologies that remember language, display, and other settings.
• Analytics technologies that help us measure traffic, diagnose technical issues, and improve website performance.
• Marketing or attribution technologies that may help assess campaigns or present more relevant information, subject to applicable choices and controls.

You can usually manage cookies through your browser settings or any consent controls made available on the website. Disabling certain technologies may affect account access, game functionality, or the availability of some features. Information collected through these tools may be combined with account or technical information where permitted and necessary.

Data Sharing

We do not treat personal information as a public resource. We may share relevant information with selected recipients when required to provide services, protect users, or operate Golden Star Casino responsibly.

• Payment processors, banks, and transaction providers that facilitate deposits, withdrawals, and payment verification.
• Identity, age, fraud prevention, risk management, and security providers.
• Technology, hosting, customer support, analytics, communications, and platform service providers.
• Game studios and other suppliers involved in delivering specific products or features.
• Professional advisers, insurers, auditors, and business partners where access is appropriate for their role.
• Authorities, courts, regulators, law enforcement bodies, or other parties where disclosure is required or reasonably necessary to comply with a lawful request, protect rights, or address suspected illegal activity.
• Potential purchasers or successor entities in connection with a merger, restructuring, sale, financing, or transfer of all or part of the business.

Service providers receiving information are expected to handle it securely and use it for authorized purposes. We do not permit third parties to use account information for unrelated purposes without an appropriate basis.

Data Security

Golden Star Casino applies administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, loss, misuse, or disclosure. Measures may include access controls, authentication procedures, encryption or secure transmission methods, monitoring, staff guidance, and vendor oversight.

No online system, website, or method of transmission can be guaranteed to be completely secure. You are responsible for keeping your password and device secure, using a private connection where appropriate, and notifying us promptly if you suspect unauthorized access to your account. We may restrict or suspend access when necessary to investigate a security concern.

Data Retention

We retain information for as long as it is reasonably needed for the purposes described in this policy. Retention periods depend on the type of information, the reason it was collected, account activity, unresolved disputes, security needs, and any applicable recordkeeping requirements.

Closing an account does not necessarily result in immediate deletion. Certain information may need to remain available to prevent fraud, resolve complaints, maintain transaction records, enforce agreements, or protect the integrity of the gaming environment. When information is no longer required, we may securely delete it, anonymize it, or place it beyond active use in accordance with our retention practices.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have rights relating to your personal information. These may include the ability to:

• Ask whether we hold personal information about you and request access to it.
• Request correction of information that is inaccurate, incomplete, or out of date.
• Ask for deletion or restriction of information where there is a valid basis to do so.
• Object to certain processing or withdraw consent where processing relies on consent.
• Request information about how your data is used or shared.
• Opt out of optional marketing communications.

These rights are not absolute and may be subject to verification, legal exceptions, security requirements, or the need to preserve records. We may ask for information to confirm your identity before responding. If you have concerns about our handling of personal information, please contact us so that we can review the matter and explain the available options.

Third-Party Services

The Golden Star Casino website may contain links, integrations, games, payment options, or other features provided by third parties. These services may collect information under their own privacy notices and terms. This policy does not control the practices of independent providers, websites, advertisers, social networks, or game suppliers.

Before submitting information through a third-party service, review its privacy information carefully. We select providers with consideration for security and service needs, but each provider remains responsible for the information it processes under its own arrangements. Links to external websites do not necessarily mean that Golden Star Casino endorses their content or practices.

International Transfers

Some providers supporting Golden Star Casino may process information in countries outside Canada. As a result, personal information may be transferred, stored, or accessed internationally where necessary to provide services, operate technical systems, process payments, prevent fraud, or obtain professional support.

Where information is handled across borders, we seek to use appropriate contractual, technical, and organizational protections. Privacy rules in another country may differ from those in Canada, and information may be subject to lawful access requirements in the jurisdiction where it is processed.

Policy Updates

We may revise this Privacy Policy when our services, technology, business arrangements, or privacy practices change. The updated version will be posted on the relevant website page, together with a revised effective date where appropriate.

Changes will apply from the date stated in the updated policy unless a different arrangement is required. We encourage you to review this page periodically. If a change is significant, we may provide an additional notice through the website, by email, or through another suitable channel.

Contact Information

If you have a privacy question, want to exercise an applicable information right, or need help understanding this policy, contact the Golden Star Casino support team at [email protected]. Please avoid sending unnecessary sensitive information in your initial message. We may request further details through a secure process to verify your identity and protect your account.

When contacting us, include enough information for us to understand your request, but do not include your password or complete payment credentials. We will assess each request carefully and respond within a reasonable period, subject to verification, applicable restrictions, and the complexity of the matter.

Last updated: 9 September 2026